Widerrufsrecht
Last updated: July 19, 2026
1. Business-to-business only — all sales final
OPINSTAR sells exclusively to businesses, self-employed professionals, sole proprietors and other commercial buyers acting in the course of their trade, business, craft or profession. By placing an order you confirm that you are purchasing in a commercial capacity for business use.
All sales are final. OPINSTAR does not accept returns, refunds or cancellations for change of mind, no longer needed, ordered by mistake, budget change, or any other reason, in any country we ship to, including Switzerland, the European Union, the European Economic Area, the United States and Canada.
Because our sales are strictly business-to-business, statutory consumer-protection rules such as the EU/EEA 14-day right of withdrawal (Directive 2011/83/EU) or comparable consumer rules do not apply.
2. What is covered — defects and shipping errors only
We will replace or refund a product only in the following cases:
· Dead on arrival (DOA): the product does not power on or is visibly broken when unpacked, reported within 7 days of delivery, with photo evidence of the packaging and the product.
· Wrong product shipped: the product delivered does not match what you ordered, reported within 7 days of delivery.
· Manufacturing defect during warranty: covered by the 24-month hardware warranty (see Terms of Service, section 7).
To report any of the above, contact contact@opinstar.com with your order number, a description of the issue, and photo or video evidence.
3. Process for warranty and DOA claims
1. Contact contact@opinstar.com within the applicable period.
2. We will review your case and, if approved, issue a Return Merchandise Authorization (RMA) number.
3. Do not ship anything back without a written RMA. Products returned without an RMA will be refused and no refund will be issued.
4. Once we receive the product at our returns address, we inspect it. If the defect or shipping error is confirmed, we issue a free replacement or, at our sole discretion, a full refund.
5. Refunds are processed to the original payment method within 10 business days after inspection.
Our returns address for authorized RMAs is:
Lienert & Partner, c/o OPINSTAR, Forchstrasse 5, 8032 Zurich, Switzerland
Software subscriptions (Starter, PRO, PRO Automation) can be canceled at any time via your Customer Portal. Cancellation stops the next billing cycle. Already-paid subscription fees are not refunded, not on a pro-rated basis either, unless we determine otherwise at our sole discretion.
5. No cancellations after shipment
Hardware orders cannot be canceled once the shipment has been handed over to the carrier. Please review your order carefully before checkout.
OPINSTAR (operated by organicer gmbh)
c/o Lienert & Partner, Forchstrasse 5, 8032 Zurich, Switzerland
Email: contact@opinstar.com